Refund policy

REFUND AND EXCHANGE POLICY

Dear customer,

We are continually enhancing our Customer Support based on your feedback. Please find below the key guidelines of our Customer Service Policy:

Condition of your item:

If any part of your PRODUCT is damaged or does not meet the expected quality, please send us a picture of your product. Our Quality team will review the issue and may send you another product. To be eligible for a replacement, your item must be unused and in the same condition that you received it, including the original packaging.

Cancellation Policy:

If you wish to cancel or make changes to your order, please contact us within 24 hours of placing your order: support@rachdecor.com. We are unable to process cancellation requests after 24 hours, as the package may have already been shipped. We process orders quickly to ensure prompt delivery. However, once processed at our warehouse, we cannot make changes.

Refund Policy:

If the product you received is damaged, incorrect, or has delivery issues, please inform us! Please email us at support@rachdecor.com. Each case will be reviewed individually, and you will be notified of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a specific timeframe.

Delayed or Missing Refunds (if applicable):

If you haven't received a refund yet, first check your bank account again and then contact your credit card company. It may take some time before your refund is officially posted. If you've done all of this and still have not received your refund, please contact us at support@rachdecor.com.

Customer Support:

Our customer contact channel is:
- Email support@rachdecor.com

- A customer service representative will respond to your inquiry within 48 hours.