Shipping policy

SHIPPING POLICY

What is the delivery timeframe?

We offer free shipping worldwide!

Average transit times:

- Finland: 7 to 15 days

We are committed to providing the best shipping experience possible, continually seeking ways to expedite deliveries. However, circumstances beyond our control such as natural disasters, holidays, adverse weather conditions, and unforeseen events may result in shipping delays. While most packages arrive within the estimated timeframe, occasional delays and issues faced by our carriers may occur.

Although we cannot guarantee exact delivery dates, we take full responsibility for investigating any delays or issues and will work diligently to minimize any inconvenience caused. Your satisfaction is our priority.

I just placed an order, when will it be shipped?

Please allow 24 to 48 hours for processing and shipment of your order.

Will I receive a tracking number?

We provide tracking for each order. The tracking number will be available once the product is dispatched. You will receive a confirmation email within 24 to 48 hours of placing your order.

Can I cancel my order or edit my shipping address?

Yes, it is possible, but there is a small window of opportunity of 6 hours to cancel or adjust an order before it is dispatched. To request cancellation, please email support@bittypet.com including all order information such as order number, full name, and email address. Outside of these conditions, we may not be able to accommodate your request.

For any other inquiries, please contact us via email or our contact form.